Internet BookingsWe

Booked through a third party internet site and need to cancel or amend your Booking? We would like to strongly recommend to all our guests that you contact the third party Internet Site to cancel and amend your reservation direct with them

Whilst we are always happen to amend your reservation at the Hotel, there is always the risk you will be charged for the reservation if it is not canceled with the third party website. Only you as the guest can cancelĀ or amend your reservation, and generally the Hotel can not do this for you.

If you need to cancel your reservation, and you booked via a third party website, just contact the third party website to cancel, then provided it is canceled within the allowed time, there will be no risk to you of being charged.

Just looking out for our guests


The Element

A fresh new start for the SilverOaks Resort Heritage. Very shortly the Resort will be renamed The Element Rotorua. The emphasis will be on providing a service that allows guests, whether on business or leisure, to revive and rejuvenate during their stay. The improvements to guest services will include a Pantry allowing guests by buy healthy food and drinks to take back to their rooms, Motion Fitness Centre the element of heath, Revive Bar for that refreshing beverage, and Sun Rise Room for that healthy alternative breakfast.

The guest rooms will be upgraded with a clean open plan, and existing resort facilities will be upgraded. Throughout the new design we are working towards an eco friendly design without compromising comfort, quality or performance.